Troubleshooting
Fixes for the questions people ask most: updates, links, notifications and the starter AI's daily limit.
Studio didn't update
The App Store and Google Play apps download Studio's updates in the background, when you open Studio and every few hours. A downloaded update runs from the next time you open Studio. Close Studio fully and open it again. If a download was cut short, it is tried again the next time you start.
Some updates need a newer app from the store first: update Studio in the App Store or Google Play. Studio on the web updates itself the next time you open it.
It said "Link copied". Now what?
The link is on your clipboard. Paste it into a message, a mail or a chat, and send it. On a computer, many browsers have no share sheet, so Studio copies the link or opens its own Send the link sheet with Copy, Email, Text, WhatsApp and a QR code. See The Send the link sheet.
No notifications arrive
- Turn on Notify me while the app is closed in each app you want to hear from (Shop, Order Form, Bookings and so on).
- Check that your phone allows notifications for Studio. If Studio says notifications are off, allow them in the phone's or browser's settings, then try again.
- On iPhone with Studio on the web, notifications work only from the copy added to the Home Screen. The App Store app needs version 1.0.23 or later.
- Studio for your computer doesn't show notifications yet.
More in Get told about new orders.
"The free starter AI has reached today's limit"
The free starter AI is limited per day. Using your apps still works. To keep making or changing apps today, add your own key in Settings, or connect your AI subscription through Studio on your computer. If it says the starter AI is busy, wait a minute and try again.
My apps aren't on my new phone
Each copy of Studio keeps its own apps. Bring them across with your Google Drive copy or a backup file. The same applies between the store app and Studio on the web on one phone.
"Paused. Sign in to continue"
Google's sign-in for your Drive copy expired. Open Settings and tap Sign in to continue. Nothing is lost; saving resumes after you sign in.
Something else
Ask Ask about Studio on this page, or write to service@priorstates.com with what you tapped and what you saw.